Billing statements are produced prior to the due date and may be sent either via mail or electronically. Please visit any one of our locations or call 907-777-4362 or 800-856-4362  for ways to make a payment.

1. Visit FNBAlaska.com and select Personal Banking from the Account Login.
2. Click Forgot Password.
3. Enter your username, the last 4 digits of your Social Security Number, and your email address.  
4. A temporary password will be emailed to you, which will expire 15 minutes after the password request. Please check your spam folder if you do not see this email.
5. If you do not know your username, Contact Customer Service at 907-777-4362 or 800-856-4362. If you have exceeded the allowed number of attempts, you will not be able to use the forgot password link and will need to contact Customer Service to have your account unlocked.

Note: Username is case sensitive.

For online trust account access, you first need to go through an online account request process. You will be required to provide the social security number and email address that was given to your administrator when your account was set up.

1. If you already have your first-time login code.
   • Click here to proceed to the first-time login screens.
   • Take a look at the Personal Online Banking Guide.
2. If you don’t have a first-time login code.
   • Call 907-777-4362 or 800-856-4362 and have your personal savings or checking, loan, or certificate of deposit account information handy. Tell our Customer Service Representative you want to use Online Banking for the first time. You’ll soon have everything you need to get started.
3. If you’re already using First National’s Telephone Banking.
   • You can use your six-digit numerical password to log in to online banking for the first time.
4. If you’re not a First National customer.
   • Find your local branch or contact our local Customer Service team to find out how easy it is to put the financial power and experience of First National to work for you.

Travel plans can be viewed, edited and deleted through the FNBApp. Users can set up to two travel plans per card, and travel plans cannot exceed 30 days in duration.

1. Log on to the FNBApp and select Cards.
2. Under Manage card, select Manage Travel Plans.
3. Click “+” to Add Travel Plan.
4. Enter the 6 test digit code, newer phones will auto detect the code and allow the FNBApp to read and enter the code.
5. Click Submit.
6. Enter up to 15 domestic or international destinations.
7. Enter Date of Departure, Date of Return and click Submit.

You can reorder checks, get the status of a recent check order, or browse a catalog of check designs and related accessories with First National’s check vendor, Deluxe.

If you are a System Administrator, establish your security information so the bank can identify you when you call for assistance. If you do not provide this information, we will not be able to assist you over the phone.

1. Click Profile & Permissions from the Administration tab.
2. Click the Change Employee radio button and then click Submit.
3. Click on your name.
4. Below the Transaction Exports row are six dropdowns and corresponding text fields.
   • In the first dropdown, select Free Form Question. In the field to the right, type a security question.
   • In the second dropdown, select Free Form Answer and provide the answer to your security question in the field to the right.
   • Complete the next four rows by selecting different security questions of your choice from the list.
5. In the Contact Methods panel, enter your email address, business phone, business phone extension, and mobile phone. If the information is already present, ensure it is correct. Note: Ensure the Contact Methods information stays current. Incorrect or outdated information could delay important notifications from the bank.
6. Click the Save icon from the menu bar.

Note: Complete all six fields. Without this information, the bank may not be able to assist you if you call the bank for online banking support.

The routing number for First National accounts is 125200060.

1. Call the number located on the debit card, 800-882-3808.
2. Enter your card number, expiration and three-digit code located on the back of the card.
3. Your card is activated.

Business Online Banking makes it easy to manage your finances, transfer funds, manage system permissions and more.

1. Log in to your account at FNBAlaska.com.
2. From your account homepage, click Profile at the top-right-hand corner of the screen.
3. From the Profile page, click the edit button for Challenge Questions. All Challenge Questions will display.
4. Click “Show” on each answer to display the corresponding answer to each challenge question.

Only administrators or supervisors may create a new user profile. The bank adds all System Administrator profiles.

1. Click Profile & Permissions from the Administration tab.
2. Click the New Employee radio button and click Submit. Note: If you want to copy the same permissions as another user, select the New Employee Using Existing Employee radio button instead. Click Submit and then choose the name of the user whose settings you wish to copy.
3. Complete the Codes panel, identifying the user’s Name and Security Level:
   • Employee: Permits user to view account balance information and initiate account-to-account transfers.
   • Supervisor: Permits user to view account balance information, initiate account-to-account transfers, and approve transfers started by others in the same Employee Group.
   • Administrator: Permits user to view account balance information, initiate account-to-account transfers, and approve transfers started by others.
4. Choose one of the security questions below the Transaction Exports option and provide the answer in the field to the right. This field must be completed if the user will have access to BillPay.
5. Complete the Security panel:
   • Username: Enter a User ID between six and twenty characters.
   • Click the Change Password link. Enter a temporary password for the user in both password fields and click Submit to return to the New Employee window. Note: Passwords should not contain the word “password” or the username.
   • PIN: Leave this field blank.
6. If the user requires a token, complete the Multifactor Authentication panel. Select Pending Enablement in the Token Status field and Go3 in the Token Type field.
7. Select whether or not the user has access to FNBizApp, the bank’s Business mobile banking app, by selecting the appropriate Mobiliti Business option.
8. Complete the Role Assignment panel by selecting the role that matches the security level set for the user. Ensure the Role and the Security Level fields match. To give the user access to Positive Pay, click the Add Role link and select the appropriate Positive Pay role:
   • Positive Pay Exception and Issue Item Review: Allows the user to approve or return exception items and review issued items.
   • Positive Pay Full Access: Allows the user to perform all available Positive Pay actions.
   • Positive Pay Import and Item Maintenance: Allows the user to import issued item files, change import exceptions, and add, delete, or change issued items.
9. Complete the Accounts panel by checking the boxes next to each account the user will have access to.
10. Complete the Administration Options panel (Supervisors and Administrators only):
    • Employee: Permits the user to review, add, change, or delete users.
    • Internal Transfer Template: Permits the user to add, change, or delete internal fund transfer templates.
11. Complete the Approval Options panel:
    • If a fund transfer initiated by this user requires approval from another Supervisor or Administrator, select Yes from the Review Internal Transfers dropdown. If set to No, fund transfers initiated by this user will be completed without further review or approval.
    • Approve Transfers (only for Supervisors and Administrators): Set this field to Yes if the user will be allowed to approve fund transfers initiated by others.
12. Complete the Fund Transfer Options panel by selecting whether the user can review (Inquire Transfers) or create (Initiate Transfers) fund transfers.
13. Complete the Stop Payments panel by selecting whether the user has permission to review (Inquiry) or create (New) stop payments.
14. If the user will have access to Escrow accounts, complete the Interface Specifications panel. Select Escrow from the Interface dropdown and enter escrow in the User Code and Password fields.
15. Complete the Electronic Documents panel by selecting which types of statements and notices the user can view. Users will only be able to view e-Documents for the accounts they have access to, and only if the accounts are enrolled in e-statements or e-notices.
16. Click Next. The Accounts Added panel appears listing the accounts the user will be allowed to access online. Click Finish to save the changes.

Note: If the user needs access to Treasury Management services, such as ONEpay, ACH Fraud Prevention, or Lockbox Remittance Manager, call Technical Support at 907-777-3640 or 800-856-4362 after you have created the profile to establish access for these services.