1. Using the FBNApp, sign into your account.
2. From the home page, click Transfer & Pay.
3. Under the Payments section, click Send Money with Zelle®.
4. Click Send.
5. Select or add the recipient.
   • i. If the recipient is listed, select their name and continue to the next step.
   • ii. If the individual is not listed, select Add New Contact. Enter the recipient’s first and last name into the appropriate name fields. Select a contact method for the recipient (email address, mobile phone number, or account number) and enter the appropriate information into the contact field.
6. Review the Keep Your Money Safe pop-up to ensure the money is being sent to someone trustworthy. Click Next to send the money.
7. Complete the Enter Amount screen.
8. Ensure the correct recipient has been selected.
9. Enter the dollar amount to be sent.
10. Review the delivery date and type.
    • To modify the delivery type and/or delivery date, click Change and make the appropriate correction.
    • To change the delivery type, select the appropriate option in the Frequency drop-down list.
    • To change the delivery date, select the appropriate date in the Calendar.
11. Click Done.
12. Review the “From My” field to ensure it lists the correct account. If not, click Back to the Transfer & Pay screen to select a different account.
13. Click Review.
14. Complete the Review and Send screen.
15. Ensure the dollar amount, recipient name and contact information is correct.
16. If desired, enter a message into the Reason field (Optional, maximum 20 characters).
17. Click Send to pay the recipient.

Visit the Mortgage Loan Servicing Center to establish account access or call 877-629-6991 to speak with a Customer Service expert.

Mon. – Fri., 4:30 a.m. – 6 p.m. and Sat., 4:30 a.m. – 9 a.m. AKST.

Visit the Mortgage Loan Servicing Center to enroll in e-Statements.

Online: Visit the Mortgage Loan Servicing Center to establish online account access.

Call: 877-629-6991 to speak with a Customer Service expert Mon. – Fri., 4:30 a.m. – 6 p.m. and Sat., 4:30 a.m. – 9 a.m. AKST.

 Visit the Mortgage Loan Servicing Center to access your account, or call 877-629-6991 to speak with a Customer Service expert Mon. – Fri., 4:30 a.m. – 6 p.m. and Sat., 4:30 a.m. – 9 a.m. AKST, or visit your local First National branch to obtain a payoff quote and instructions.

Yes, you may make additional payments to reduce your principal balance after you have satisfied the current amount due on your mortgage loan. If you would like to make additional payments during the month, and your loan is current, you may do so by visiting the Mortgage Loan Servicing Center.

Partial payments are not accepted. A partial payment is a payment that fulfills only a portion of the total amount owed.

Use any of the following methods to make loan payments:

• Online: Visit the Mortgage Loan Servicing Center to establish secure online account access and make a one-time payment or set up recurring payments.
• Phone: Call 866-430-9683 to make a payment 24/7 or 877-629-6991 to speak with a Customer Service expert Mon. – Fri., 4:30 a.m. – 6 p.m. and Sat., 4:30 a.m. – 9 a.m. AKST.
• In-Person: Visit your local First National branch to make a payment.
• Mail: Send your payment along with your account information to:
  • First National Bank Alaska
    ATTN: Payment Services
    P.O. Box 11733
    Newark, NJ 07101-4733

The Mastercard ABU service securely provides account changes (e.g. card number and expiration date updates) for your card to participating merchants that you’ve set up to receive recurring payments. At no cost to you, Mastercard’s ABU program helps reduce transaction declines that occur due to changed account numbers and expiration dates.

The due date is shown on the billing statement. Contact us at 907-777-4362 or 800-856-4362 for further assistance.

Contact our customer service team at 907-777-4362 or 800-856-4362 as soon as you know your payment will not be on time.

Yes. Sign up for AutoPay at your local branch or call us at 907-777-4362 or 800-856-4362.