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Will my card number or my personal identification number (PIN) change when I use MYCard?
No, your card number and your PIN will remain the same. If you’d like to change your PIN, you can do so at any First National ATM.
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Do I need to activate my customized card when I receive it?
Yes, you’ll need to activate your card by following the instructions on the activation label affixed to your card when you receive it. You will also need to notify any merchants that you have automatic payments set up with about the new card’s expiration date to avoid any interruptions.
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When will I receive my customized debit card?
You will receive your customized debit card in 8-12 business days. Image approval takes 1 to 2 business days, followed by 7 to 10 business days to process and mail your new customized card.
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Is the expiration date updated if I change the photo on my custom-design debit card?
Yes, we will advance your new card’s expiration date. You will need to notify any merchants you have automatic payments established with of the new expiration date.
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Can I have a different card design than my joint account cardholder(s)?
Yes, each cardholder on the account can have their own image on their card.
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Can I change the image on my customized card?
Yes, you may change the image on your card as frequently as you like. A $10 fee will be charged to the primary account associated with the card being customized. Once your image has been approved it will be maintained on file for five years. If you choose to remove your customization or select a new design, any prior image on file for you will no longer be available.
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When my card expires, which image will be used on my new card?
When your card expires, a replacement card will be produced with your custom image, and your primary account associated with the card will be charged $10.
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How much does the MYCard service cost?
There is a $10 fee for the MYCard service each time a card is produced with your custom image. The charge will be made to the primary account associated with the card.
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What if my image is denied?
The bank will inform you via email if your image is not accepted. You are welcome to submit a new image at any time. First National may restrict your access to this service if you continue to submit images that violate the MYCard Image Guidelines.
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Are there any restrictions on the image I can put on MYCard?
Yes, there are certain images that cannot be put on a card. Please see our MYCard Image Guidelines for detailed information on what is and is not acceptable.
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How do I manage my account?
The primary account holder can login to their Mortgage Loan Servicing Center account to update contact information, make payments online, enroll in e-Statements, access loan documents and more.
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Can I refinance my loan?
Contact the Home Loan Center at 907-777-5600 to discuss your financing options with one of our local experts.
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