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Can I drop off our donation request at a branch?
Paper donation request forms and supporting documentation are accepted at any First National branch. Download our donation request form. We encourage applicants to use our online donation request form.
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What is the difference between an escrow and collection account?
Escrow Account – In addition to recording payments and disbursements, First National will safekeep funds, original documents or negotiable items.
Collection Account – First National acts as a bookkeeper, recording payments and disbursements without the additional service of safekeeping original documents or funds.
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What fees will I be charged to establish an escrow account?
There is a setup and annual fee for each escrow account we establish. Reach out to one of our escrow experts for additional fee information about each account type:
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What documentation and forms does a Trust, Estate of, Guardianship or Conservatorship need to establish an escrow account?
- Escrow Instructions
- Exhibit A – Disbursement
- Escrow Application
- One for trust and each trustee
- One for Estate and each personal rep
- One for Guardianship and each guardian
- One for Conservatorship and each conservator
- W9 (one per listed above)
- Copy of ID for each person
- Supporting Documents
- Certification of Trust
- Certified Death Certificate and court documentation
- Guardian or Conservator court documentation
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What documentation and forms does a business need to establish an escrow account?
- Escrow Instructions
- Exhibit A – Disbursement
- Escrow Certification of Beneficial Owners Application (one per business)
- W9 (one per business)
- Copy of Business License
- Copy of Certificate of Existence or Articles of Incorporation
- Copy of ID – for each beneficial owner and person opening account
* Additional forms are required for Interest-Only Payments, Partial Releases, Payment or Interest Rate Changes, Deferred Commissions, or Security Assignments. Contact our escrow team for additional details.
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What documentation and forms does an individual need to establish an escrow account?
- Escrow Instructions
- Exhibit A – Disbursement
- Escrow Application (one per person)
- W9 (one per person)
- Copy of ID for each person
* Additional forms are required for Interest-Only Payments, Partial Releases, Payment or Interest Rate Changes, Deferred Commissions, or Security Assignments. Contact our escrow team for additional details.
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What if I need help with Digital Wallet?
Customer Service is available during normal banking hours to answer any questions you may have. Email Customer.Service@FNBAlaska.com or call 907-777-4362 or 800-856-4362.
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What does it mean when asked to Verify Card?
This means that your card is not fully added to the wallet and additional information needs to be verified. To complete card activations you will be prompted to call the Card Self Service Line 1-844-646-5465. If you need additional assistance please call our Call Center at 907-777-4362 or 800-856-4362.
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What do I do if my device is lost or stolen?
Contact our Call Center at 907-777-4362 or 800-856-4362 as soon as possible.
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I received a new debit card. Do I need to update my card information in my digital wallet?
Yes. Remove your old card and upload your new card to the digital wallet of your choice.
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Are digital wallets secure?
Yes. Digital wallets use extra security measure to keep transactions secure, including:
- Enrollment verification requests when adding your card
- Your physical card number is replaced with an encrypted digital token for each transaction
- Apple Pay®, Samsung Pay® or Google Pay™ do not retain or save your card data
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How do I know if a merchant accepts digital wallet?
Look for the contactless symbol below at checkout.
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